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Terms and Conditions of Pick-Up/Drop-Off Service

Please make sure to do the following if you’ve ordered the pick up, drop off service, in case not please disregard the following points

  • Be ready – at the reception of your accommodation – 30 – 40 MINUTES PRIOR to the start of your activity. Please note that the exact time of your pick up is based on the traffic and the popularity of the service on the selected date.
  • In case you are staying in an accommodation without a reception desk, please wait outside of your accommodation for your chauffeur.
  • Provide the exact address and name of your accommodation within the city limits of Budapest.
  • Provide your phone number for the organising company. In case you have not done it during the booking process please send it to the following address: office@ticket.info.hu
  • Keep your phone charged and turned on on the day of your activity. In case your phone does not have coverage in Hungary and roaming services are not enabled, please make sure to check your emails frequently for updates from the organiser.
  • Please answer your phone when our colleagues are calling you on the day of your activity or reply to the email sent in case you are not available via phone.
  • If you do not want to use the drop off service we are not able to provide a refund.
  • You are entitled to a refund in case your complaints reflect the errors of the organising company and in case you have made a phone call to one of the aforementioned phone numbers at the site and time of the issue.
  • This service is NOT a private transfer, we are not able to guarantee exclusivity during your transfer.  We are not able to take responsibility from any delays caused by other guests.
  • Please note: Fulfillment of last minute pick-up, drop-off requests received on the day of the program are not guaranteed and based on the availability of a driver.
  • If you do not show up for the pick-up in time and miss the performance as a consequence, we will reschedule your event for a later time if possible, but without the transfer service. If this is not a possibility or you leave Budapest, the organizer will not be able to refund money to you for any of these services.
  • Please note: If the aforementioned conditions are not met, we are not liable to provide a refund.

Phone Numbers

  • In case you have any queries regarding your pick up, drop off service please call the following phone number: +361 317 13 77
  • In case of EMERGENCIES, call the following number: +3630 659 7007

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