Terms and Conditions of Pick-Up/Drop-Off Service

Please make sure to do the following if you’ve ordered the pick up, drop off service, in case not please disregard the following points

  • Be ready – at the reception of your accommodation – ONE HOUR PRIOR to the start of your activity. Please note that the exact time of your pick up is based on the traffic and the popularity of the service on the selected date.
  • In case you are staying in an accommodation without a reception desk, please wait outside of your accommodation for your chauffeur.
  • Provide the exact address and name of your accommodation within the city limits of Budapest.
  • Provide your phone number for the organising company. In case you have not done it during the booking process please send it to the following address: office@ticket.info.hu
  • Keep your phone charged and turned on on the day of your activity.
  • Also make sure that roaming services are enabled on your device so our colleagues will be able to get in touch. In case you are travelling from outside of Europe, make sure you are able to use your phone in Hungary.
  • Answer your phone when our colleagues are calling you on the day of your activity.
  • In order you would not like to use the drop off service we are not able to provide a refund.
  • You are entitled to a refund in case your complaints reflect the errors of the organising company and in case you have made a phone call to one of the aforementioned phone numbers at the site and time of the issue.
  • This service is NOT a private transfer, we are not able to guarantee exclusivity during your transfer.  We are not able to take responsibility from any delays caused by other guests.
  • Please note: Fulfillment of last minute pick-up, drop-off requests received on the day of the program are not guaranteed and based on the availability of a driver.
  • Please note: If the aforementioned conditions are not met, we are not liable to provide a refund.

Phone Numbers

  • In case you have any queries regarding your pick up, drop off service please call the following phone number: +361 317 13 77
  • In case of EMERGENCIES, call the following number: +3630 659 7007

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