Please make sure to do the following if you’ve booked the airport transfer service.
- Be ready at the reception of your accommodation- 30-40 minutes prior to the departure of your transfer to the airport and please note that the exact time of your pick up is based on the traffic.
- In case you are staying in an accommodation without a reception desk, please wait outside of your accommodation for your chauffeur.
- Provide the exact address and name of your accommodation within the city limits of Budapest
- Provide your phone number for the organising company. In case you have not done it during the booking process please send it to the following address: firstname.lastname@example.org
- Keep your phone charged and turned on, on the day of your transfer to Budapets airport. In case your phone does not have coverage in Hungary and roaming services are not enabled, please make sure to check your emails frequently for updates from the service provider.
- Please answer your phone when our colleagues are calling you on the day of your transfer or reply to the email sent in case you are not available via phone. If you do not want to use the airport transfer service we are not able to provide a partial refund for the declined the service.
- You are entitled to a refund in case your complaints reflect the errors of the organising company and in case you have made a phone call to one of the below mentioned phone numbers at the site and time of your issue.
- This service is NOT a private transfer, hence we are not able to guarantee exclusivity during your transfer. We are not able to take responsibility from any delays caused by other guests.
Please note: In case the aforementioned conditions are not met, we are not liable to provide a refund
In case you have any queries regarding airport transfer service please call the following phone number: +361 317 1377